There will always be more things to do than there is time to do them. How do you concentrate on what is really important? How do you prioritize your tasks? Laura Stack talks about the myth of "getting it all done." (C) 2009 Laura Stack. All rights reserved. http://www.TheProductivityPro.com
September 16, 2009 in Prioritizing | Permalink | Comments (0) | TrackBack (0)
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In the summer of 1900...
• The average life expectancy in the United States was 47.
• A three-minute call from Denver to New York City cost $11, which was an incredible sum because the average American made .22 cents an hour, or about $400 per year.
• Most women only washed their hair once a month and used borax or egg yolks for shampoo.
• Only 6% of all Americans had graduated from high school.
• Marijuana, heroin, and morphine were all available over the counter at corner drugstores.
• There were about 230 reported murders in the US annually.
Amazing what a century will change. Amazing what a few months will change. Growth ends, recession sets in, the stock market stops booming, and companies go bust. The recession is impacting our clients in various ways: we're hearing of layoffs, hiring freezes, reduced budgets, not rehiring for positions as people leave, go on maternity, etc.
Tough economic times are packing a one-two punch in the workplace.
First, everyone is forced to do more with less (POW!).
Second, you have to do it all while dealing with the nagging anxieties that come with an uncertain economy—threats of downsizing, bankruptcies, cost containment, you name it (POW, again!).
So how do we cope—as leaders and as productive employees?
To succeed and keep their doors open, companies must make more money but spend less money and create greater results with fewer resources. You could attempt to cut salaries, benefits, staff, costs, or the quality of your products—all poor options. A better choice? Increase employee productivity. If you have 10 people, and you can get them to improve their productivity by 10%, you just effectively added another staff person without increasing salary expense—a much more attractive response. To do this, your employees need your help.
First of all, get a grip on your personal negative feelings that result from your lack of control. You DO have control over your friends, your love relationships, and your career. You decide for yourself what’s right and what’s wrong, whether you should stay in this weekend or go out, whether to vote Democrat or Republican. You decide who to see, what to wear, what to eat.
However, you have VERY LITTLE control over the government, economic policy, the rise and fall of the stock market, Mother Nature, international events, and even your company direction. Changes can often disrupt your life and force you to change your plans. Often there is little you can do and yet you are overwhelmingly affected by it. Accepting what is means realizing you can’t control certain things and to stop trying. You can sit around and wonder, “Oh, my gosh, how is this going to affect me? What if I’m next to go? How will I pay the bills? I’m going to be a bag lady!” You stew and worry and literally make yourself sick.
These things will happen. They just will. You will get no warning, and nobody will prepare you. And that’s frustrating. Because people will tell you to “reach for the stars—you can achieve whatever you want!” But they don’t mention you might get hit by a comet in the process.
It’s time to accept the things that you cannot change and focus on the things you can. What can you do?
Give yourself a break. Try to stay positive, despite the doom and gloom. Overdosing on pessimistic, overly dramatic news coverage is just going to weigh you down with bad thoughts—not good for those looking to clear their heads and get things done! It’s important to be informed about what is happening in the world, but you definitely don’t want to overdo it.
For months now, we’ve been bombarded with bad economic news every time we turn on the television or pick up a newspaper. No wonder everybody seems to be in a rut. Follow the daily news as much as you need to so that you feel in the loop and understand the issues that affect your industry. Other than that, it might be time to shut off the TV and catch up on some fun reading or spend some more time with family.
Know your job. Seems like this one should be a no-brainer, but you’d be amazed at how often our responsibilities can change and evolve without our even knowing it. Small incremental changes in how employees or departments do business can add up over time, leaving groups of people that work hard, but aren’t contributing to business objectives as effectively as they once did.
For example, in an effort to provide an exceptional level of service, you might find yourself doing work that is below your pay grade. Maybe you end up doing a large portion of the administrative work associated with a project that needs your input. Consider the value of your time!
Make sure that the things that occupy your time are worthy of your talent and expertise and hold your staff to the same standard. With any project, you should be able to look at the time spent, multiply by the pay rate of the ones doing the work, and still feel that your resources were well spent.
If you’ve got a $40,000/year employee stuffing a bunch of envelopes (even just that one time) or a six-figure manager assembling an important presentation page-by-page, then that work becomes awfully expensive!
These examples might seem outrageous to you, but believe me, it happens all the time. Never make the mistake of treating your time like it’s free. Time and other resources are limited, and we need to treat them that way.
As your company and your department are undoubtedly being asked to do more with less, now is the time to step back and take stock of the type of work you’re doing. Many times roles and responsibilities change, but job descriptions do not. As a result, we end up drifting away from core priorities and towards dong work that, while challenging, doesn’t really meet the organization’s immediate needs.
Now might be a good time to step back and ask that all important question: “Why am I (or we) doing this?” If you can’t answer that, or the answer doesn’t make sense, it’s time to purposefully make a change.
Break habits, build systems. Every office that has been around for any length of time has certain unwritten policies and procedures that exist simply because “we’ve always done it that way.” Now is a great opportunity to analyze your existing business practices and find opportunities to break the bad habits that may be bogging your operation down. Take you entire department for example. Do you and your people have a clear idea of your area’s specific responsibilities? Do you have the confidence and determination to say “no” when someone is asking you to do work that is outside your scope of responsibility?
Perhaps over the years your group took on the responsibility of coordinating quarterly meetings with senior managers. It might have made sense for you to be doing the legwork then, but now that the work has become routine, is it really the best use of your talent and resources?
That’s just one specific example, but there are many more out there. Usually, these are the kinds of tasks and responsibilities that make employees want to ask the all-important “Why am I doing this?” question. Rather than spend another day mindlessly plowing though projects that may or may not be a good use of your time, force yourself to take a hard look at what you are doing and why you are doing it.
If you had to pick three tasks or responsibilities that should be the top priorities for your department, what would they be? Once you know, evaluate how much time and energy is dedicated to those things. You might be surprised at how much time we can spend doing things that aren’t even close to the top of that priorities list.
It isn’t always easy to say “no,” but fortunately, that’s where your systems can come in. As you work to create smooth, efficient systems to do work within your department, you can give yourself some ammunition to fend off others in the company that might be inclined to slide work onto your plate where it doesn’t belong. If you don’t have firm policies and procedures in place to identify who should be doing what, it is much more difficult to make the case for “no.”
Analyze your relationships with other departments. Have trouble turning down work coming from other areas of the company? Now is a perfect time to start fresh and rebuild your department’s boundaries. In a frank and honest way, simply explain to others that in light of the current economic situation, your group has taken a critical look at its daily operations and needs to decline certain types of requests in order to build efficiency.
Perhaps you need to apply a little systems thinking and rethink the flow of information. Is there a procedure in place for other business units to request your assistance or input? If there’s not, you’re probably being hit from all angles with requests that may or may not be the best use of your time. Diagram how work moves through your department. Where does it come in from and go out to other departments? Interview your internal customers and find out how you can provide value through reduced services. Can you provide a report monthly instead of quarterly? Can you cancel the weekly project meeting and get everyone to email updates instead? Question travel requests if you feel a conference call will do. One of the best ways to take stock of the situation is to survey your group, ask them what gets in the way of productivity, and to genuinely ask how they would redesign things if they could.
Find the bottom line. Right now, businesses everywhere are taking stock of their must-haves versus their nice-to-haves. From an organizational perspective, which are you?
Economic necessity can force budget cuts and cost containment that might otherwise be unnecessary. One way to prepare yourself for this reality is to make sure you have a good understanding of how you and your people contribute to the company’s bottom line.
Sometimes, it’s easy. If you work in sales, for example, the correlation between what you do every day and the company’s financial success might be very straightforward—my group sells our most profitable product, which makes the company money.
Sometimes that correlation is not so obvious. If you operate in a support role, like Human Resources, you may want to start looking at your various responsibilities and deciding which among them have the greatest influence on the company’s bottom line—either by somehow driving revenue or by controlling expenses. Perhaps you help contribute to developing talent within the company, which clearly has an impact on the overall success of the organization. Employee development always seems to be one of the first things to go during down economic times, but this is not the time to reduce training if you'd like to get more work from fewer people. Or maybe you’re managing clerical or administrative functions that would be expensive to secure elsewhere.
If you can’t draw a line from what you do each day to the financial well-being of the company, then it might be time to do some hard thinking. Your other contributions might be valuable, but in difficult economic times, corporate leadership often becomes must more focused on dollars and cents, for better or for worse.
Where am I going with this? If it isn’t obvious how your contributions benefit the company, be prepared to explain how they do. If you CAN’T explain why certain aspects of what you do are valuable, then it’s time to stop doing them.
At the end of the day, productivity is about more than getting things done. It’s about getting the RIGHT things done and getting them done efficiently.
Make it a productive day! (TM)
(C) Copyright 2008 Laura Stack. All rights reserved.
December 29, 2008 in Article, Efficiency, Getting things done, Office Organization, Personal productivity, Planning, Prioritizing, Productivity, Time management, Timewasters | Permalink | Comments (0) | TrackBack (0)
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Laura Stack’s Top Thirty Best Practices for Scheduling Your Day and Setting Appointments
1. Determine if you really need to meet in person. How many times have you attended a meeting and asked yourself, “Why am I here?” Hopefully, you’ve started protecting your time from every person who wants a piece of it. If my clients want to meet in person, I charge a consulting fee. For telephone calls, no charge. Ninety percent of the time, a conference call will suffice. Extra travel time and expenses are involved when meeting in person, so avoid it unless dialogue and brainstorming are required.
2. Have meeting requests and responses go to your delegate, not to you. Don’t wade through all the responses; that’s why you have an assistant (if you do). Under Tools, Options, Delegates, select “Send meeting requests and responses only to my delegates, not to me.” Brilliant.
3. Create a private calendar to post appointments you don’t want others to see. We are all used to email folders, where we file email. Most people, however, have never created a calendar folder. A calendar folder IS a new calendar. To create one, follow the same drill for creating an email folder (right-click on the Calendar in the folder list and select New Folder). However, make sure the folder contains “Calendar Items” in the drop-down box. Give your new calendar a name such as “Kids Summer Schedule” or “Laura’s personal calendar.” I kept track of my kids’ summer activities in one, so my husband would know where his schedule was impacted for driving duty.
4. Or, check your appointments as Private when you don’t want others to read the text. Yes, you can! The Private box is a little, tiny box in the bottom right-hand side of your screen (Outlook 2003) when you create a new appointment. People who share your calendar will still see a block and that you’re unavailable, but they can’t read the appointment text.
5. Use the Category box to indicate the project, team, or committee. Every time you schedule an appointment or accept a meeting invitation, indicate what project it’s related to in the Category box. Use the Master Category List to add your labels. “Tag” each appointment with one or multiple categories. Then under the View menu, select Arrange by, Current View, By Category. Then you can see all meetings, past and present, you had with a certain group, person, project, committee, etc.
6. Use Contacts to Find Meetings. Can’t find an upcoming meeting with someone you know you scheduled? Tired of searching your calendar manually to find it? Instead, get into the habits of using the Contacts box at the bottom left of each appointment, to indicate whom you’re meeting with (can be multiple people). To find all upcoming meetings with a particular person, go to that Contact’s address card, select the Activities tab, and in the drop-down box, select Upcoming Tasks/Appointments. The people must be loaded in your personal Contacts list (not just your company’s global address book) for this to work. If a meeting invitation is used, this feature is automatic, and you don’t need to select the names.
7. As a courtesy to your coworkers, send a meeting invitation instead of an email when you’d like to connect. Rather than emailing colleagues and asking, “What’s your schedule today? Can we get together for 30 minutes?” take a minute to schedule a meeting invitation. While in your Calendar, select Actions, New Meeting Request, Scheduling Tab, Add Others, Add from Address Book, and select attendees. Check their availability on the calendar (this assumes you’ve been granted access to their calendars) and find an open time (or select AutoPick to let Outlook find the next available date/time). Send the meeting request. When invitees receive it, they can simply click Accept, and Outlook moves the appointment to their calendars for them. This saves the recipient time and also saves you from trying to coordinate multiple calendars manually.
8. If someone does send an email wanting to meet, convert it into an appointment. If your colleagues don’t understand the meeting feature and insist on sending emails for appointments, you can quickly turn an email into a Calendar item. Right-click on the email, select Move to Folder, and then Calendar. A new appointment window automatically opens, containing your email and any attachments. Fill in the date, time, and details, and then Save and Close. The message is moved from the Inbox into the Calendar automatically. No more manual copying and pasting!
9. Use labels to quickly “see” the layout of your schedule for the day. Right-click on any appointment in your calendar. Select Label. Select Edit Labels. Change the text to display the colors as you’d like. Pick colors consistently with your team (travel, multiple locations, training, personal, vacation, meeting, video conference, etc.) so you can quickly see where team members are working and what they’re doing.
10. Block out time to work. Sometimes you might want to actually schedule an appointment to WORK. To protect your time from others, schedule a Task on your Calendar (Outlook 2003). With the Task Pad view in the Calendar showing, click on a Task you’d like to complete. Hold the left mouse key down while you drag it to your calendar and release. An Appointment window will pop up, automatically inserting the task into the text portion of the appointment item. Fill in the time you want to work on the task on your calendar. Change the Show Time as field to Tentative, if desired. Save and close. The task will still be kept in your Task Pad, but now you’ve blocked out time on your calendar to work on it. NOTE: Do NOT put things you need to DO on your Calendar (that’s what Tasks are for), because if you don’t complete it, you’ll have to move it manually (not so with Tasks).
11. Keep your calendar up to date. It’s frustrating when your colleagues are trying to set up appointments, and it appears that you’re open, so they send out a meeting request to a large group. You respond, “Sorry, I have a conflict on that day/time,” to which they respond by banging their heads on the desk in frustration, asking, “Then WHY didn’t you have it on your calendar?” Truly, if an organization is going to predictably use shared calendaring to coordinate meetings, you must keep yours current. It’s fine to use a traditional paper method as well, but if you schedule something on your “other” calendar, make sure to update your electronic one at regular intervals as well.
12. Include travel time in a single appointment and put the actual meeting time in the subject. If your meeting starts at 11:30, but it’s going to take you thirty minutes to drive there and fifteen minutes to get out of the building to your car, block out your calendar starting at 11:00 (so others can’t schedule with you). Then write @11:30 in the subject line, so you know the actual meeting time.
13. Do not accept a meeting invitation if the requestor can’t state in one sentence the exact reason you are meeting. For example:
To inform our department of changes in the holiday pay policy.
To sell management on our division’s plan to automate payroll processing.
To brainstorm the best way to resolve the association’s budget deficit.
To determine realistic sales goals for each region for next year.
To discuss the critical skills required for successful performance as a first level supervisor.
14. Send lengthy reading materials at least 48 hours in advance. Participants express frustration with wasting time in meetings reviewing materials that were just handed out. They don’t have adequate time to digest the information and formulate questions. They could have reviewed that document while waiting in the doctor’s office yesterday. Don’t waste everyone’s time by forcing them to sit there and read together like kindergarteners—their time is much too expensive.
15. If updating a meeting already scheduled, send an update to the existing appointment. If you have already set up a meeting and invited participants, sending an email about the meeting forces them to either copy and paste the additional information into the meeting or have two meeting blocks for the same event side by side on their calendars, forcing them to open two items to get complete information. If you need to add information, send out a meeting update. To contact meeting attendees with a reminder or other message, open the original meeting request, click the Actions menu, and select “New Message to Attendees.”
16. Avoid meeting request responses. If you’re sending a meeting request to a large group and don’t need or want responses, in the open new meeting request, on the Actions menu, uncheck the line Request Responses. To make this the default. Tools, Options, E-mail Options, Tracking Options, “Delete blank voting and meeting responses after processing.” Or create a Rule (under Tools, Rules and Alerts, start from a blank rule) to automatically delete messages responses with certain words in the subject line.
17. Schedule time for preparation and action. Depending on your level of involvement in the meeting, you need time to get ready. You might need to start your preparation days before if you need to create a report or give a presentation. When you accept a meeting, immediately go into your calendar and block off at least 15 additional minutes separately for prep time, a bio break, refreshing beverages, and transfer time—and add more as necessary for mental preparation and review. Don’t walk into the meeting “cold.” In the same way, block out time at the conclusion of the meeting to review action items, activate them into your time management system if you can’t complete them right then, and get organized.
18. End meetings before the top or bottom of the hour. If you’re the one scheduling the meeting, don’t use the standard Outlook settings of hour or half hour blocks. If one meeting is from 1:00 to 2:00, immediately followed by another from 2:00 to 3:00, you will by default be late to your 2:00. So use either :15 or :45 start and end times, to allow transition time.
19. Limit attendees to meetings. More is not merrier. Think through who really needs to be there. Don’t worry about “hurting someone’s feelings” if they aren’t included. If you simply want to keep a stakeholder or player in the loop, select them as “optional,” instead of “required.” Always assume that higher-ups have things to do that are much better uses of their time than sitting in your meeting. Think about how much money people are paid, and ask if your meeting is worth an hour of their pay PLUS what they otherwise could have been doing if they weren’t stuck in your meeting. Only invite people if they have a direct contribution to make to the meeting objective, and the desired decisions would not be able to be made without them. If their presence is only required for ten minutes, give them the first ten minutes, and then allow them to graciously depart. Keeping others who aren’t invited informed can be done with a quick email summary or inclusion on the distribution list of any meeting notes or minutes.
20. Confirm everything. I’ve often shown up for a meeting and the other person “forgot.” You’d like to think adults are all responsible and will do what they say they will do, but it’s always better to dash off a quick email. “Looking forward to seeing you on (date) at (time) at (location). Let me know if something comes up.” I don’t make people confirm that things are correct; I ask them to let me know if there is a change. Also make sure you get directions and map it out well in advance of trying to run out the door. I look at my calendar for the next day before I leave work and make sure I’m ready to roll on everything. Confirm with attendees, too, when it’s your meeting. Open the original meeting request, select Actions, and then New Message to Attendees.
21. Journal your meeting notes. Many people don’t know how to use the Journal feature in Outlook or even what it’s for! If you’ve ever accidentally clicked it, you’ll get a pop-up box that asks you if you’re SURE you want to turn on the Journal. Most people freak out and click NO. Next time, click yes. Open a new Journal entry, type up your meeting notes, put in the day/time of the meeting, indicate in the Contacts field who was at the meeting, and select a Category for the meeting name or project. When you select that Contact and click the Activities tab, you’ll be able to see the Journal entries (notes) from every meeting you’ve ever had with that person. You can also pull up your Journal entries by Category to review meeting notes as far back as you’d like. OR give your notes to your assistant, have him type them up in the text field of the original meeting notice, save, and send a message to attendees (under Actions).
22. Avoid meetings on Fridays. Many departments and teams just decide as an informal policy to schedule meetings Monday-Thursday if at all possible. Too many people try to take long weekends or duck out early, making scheduling and rescheduling a nightmare on these days, plus you’ll end up with a lot of no-shows. I try to leave Fridays open for personal appointments. I find if I put a doctor’s appointment in between business meetings, something always happens to derail one or the other. It’s hard to get my mind switched between different realms as well.
23. Always send or request an agenda and include it in the text portion of the appointment or include as an attachment. A basic agenda should include a statement of purpose (see #13), any logistical considerations, the decisions to be made, a list of the topics to discuss (in priority order), who is responsible for that item, and how long you are allotting for each one. Ask participants if they have any changes to the agenda items to let you know in advance of the meeting, so you can make adjustments if necessary. Once you get into the meeting, follow the agenda diligently, so you can ensure all points are covered, decisions are made, and the objective is achieved.
24. Don’t let Outlook pick the length of your meeting. The default is one hour, so that’s how much time people normally schedule meetings! Instead, match the length of the meeting to the purpose. If you’ve done an agenda (see #23), and you’ve determined you’ll only need forty minutes, then schedule for that. Time will expand to fill the amount of time available. If you’ve promised folks you’ll be out of there, people tend to work toward that goal. If there is slack time, more socializing will naturally take place and an hour will definitely get used. Some people try to build in “buffer” time—don’t cave to this habit. I purposefully under-schedule and announce the goal at the beginning, so everyone is actively moving forward.
25. For longer meeting, allow enough breaks. Give a break at least one break for every hour and 15 minutes, max. Let attendees know at the outset what to expect. If you keep rambling on, and they aren’t sure when they’ll get a bio break, they will just start getting up randomly and sneaking out. If you clearly state at the beginning, “We will meet from now until 10:00, and then we’ll break until 10:10,” etc. It is also common courtesy that if you’re meeting over a lunch hour to provide food.
26. Be considerate of those in other time zones. If you’re in the Pacific Time zone, and some of your meeting participants are calling in from the east, a 2:00 meeting puts them into departure time. Realize that people may have childcare commitments at the end of the day; an afternoon meeting (or vice versa for early mornings on the west coast) can severely inconvenience folks and reduce the odds of attendance.
27. Strike a balance on when to schedule a meeting. If you schedule a meeting too far out, you’ll get a bunch of cancellations and requests to reschedule as you get closer—or you’ll just get trumped by someone higher up. If you wait to schedule a meeting until the last minute, it’s hard to find a block of time when most people are readily available. So it’s best to schedule around one to three weeks in advance. Anything sooner than that or further than that is fraught with scheduling challenges and conflicts.
28. Let the meeting leader know as soon as you’re aware of a conflict with a scheduled meeting. If you have a change in your calendar but don’t want to “rock the boat,” you inconvenience more people the longer you wait. It takes effort to work schedules around appointments, so as soon as you know, raise the flag. The chair can determine if they can make it without you or if the meeting should be moved.
29. Display multiple Outlook windows at one time. Perhaps you want to see your calendar while looking at an email. While in your Inbox, right-click on your Calendar (either on the Folder List or the icon) and select “Open in New Window.” Outlook will open your Calendar in a separate window, which you can resize and move to where it’s most convenient for you, while still being able to switch back to the Inbox. This is especially useful if you have a large monitor or dual monitors.
30. Customize your Calendar to your preferences. Don’t be satisfied with the standard calendar layouts—make it your own! For example, you can automatically add holidays to your calendar. On the Tools menu, click Options, then Calendar Options, and then click Add Holidays. The weekends are also compressed by default. If you want to show Saturday and Sunday as separate boxes, right click in the Calendar and select Other Settings. Uncheck the box that says Compress Weekend Days. While you’re there, change the default setting for 30-minute time slots to 5, 6, 10, 15, or 60 minute slots (I use 15). Frequently schedule with people in another time zone? Avoid confusion by displaying another zone. Under the Tools menu, select Options. On the Preferences tab, click Calendar Options, Time Zone, and “Show an additional time zone” check box. Select the desired time zone and OK out of there.
Make it a productive day! ™
(C) Copyright 2008 Laura Stack. All rights reserved.
(NOTE: We're moving! The Productivity Pro(R) blog has moved to http://www.theproductivitypro.com/blog/. We will continue to post here through May as well. Please click on that link and subscribe to the new feed, or you won't receive posts after May.)
Time is your most valuable possession. What tasks do you devote the most energy to every day? You may be working hard to climb the big ladder of success, but you'll waste a lot of energy (and time) if you discover it's leaning on the wrong wall. An intense, personal commitment to achieving your goals gives you the vigor you need to move forward every day.
Try these time management tips on for size.
1. Practice purposeful abandonment. If you have too much on your plate, get rid of anything that doesn't meet your objectives or have long-term consequences for your work. Your only other option is overwork and flagging energy.
2. Get some help. Don't try to do everything yourself, especially if you're running a business. Hire someone to deal with all the repetitive or minor tasks anyone can do, so you can get the important work done.
3. Focus on value. Work when you're at work: don't check your eBay listings, surf the Internet, or answer your private email. Otherwise, you're robbing yourself of your precious, irreplaceable minutes.
4. Outsource to a third party. If you're overloaded with tasks that someone else can do more cheaply, then by all means hire someone to do them. Specialist websites like Elance.com can be lifesavers in such a situation.
5. Do one thing at a time. Even if you're good at multitasking, do just one thing at a time. Otherwise, you're giving each task less than the attention it deserves, and it'll take you longer to get things done.
6. Be disciplined. When you promise someone you'll complete a task by a certain timeframe, do you do it? Or does the deadline slip past, with you muttering to yourself, "Stupid. What's wrong with you?" Guilt sucks the energy right out of you, so avoid it by forcing yourself to get your work done on time.
7. Make some progress. Don't just maintain the status quo; work to get something done every day. Understand the difference between maintenance and progress, and make sure there's some forward momentum to at least some of your tasks.
8. Realize that your to-do list is never going to end until you're dead. You're not going to get it all done; there will always be more things to do than time to do them in. It's called life. That's okay; what would you do with yourself if your to-do list did end?
When you work on a task, your capacity to work on other tasks will slowly decline. When your energy is depleted, you don’t work well until you catch your "second wind" and your energy is replenished. So you must select tasks purposefully, making sure the most important things get the lion's share of your energy and attention.
© 2008 Laura Stack. Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations. Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces. She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004). Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M. To have Laura speak at your next event, call 303-471-7401. Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.
May 29, 2008 in Article, Concentration, Efficiency, Getting things done, Personal productivity, Planning, Prioritizing, Productivity, Time management, Timewasters | Permalink | Comments (0) | TrackBack (0)
(NOTE: We're moving! The Productivity Pro(R) blog has moved to http://www.theproductivitypro.com/blog/. We will continue to post here through May as well. Please click on that link and subscribe to the new feed, or you won't receive posts after May.)
Unfortunately, not all of our tasks excite us, so spending energy on them feels wasteful. If an activity's not challenging or offers no reward, motivation is difficult. Wouldn't it be wonderful if you could complete your tasks more efficiently, so you'd have energy to spare? Well, I can help you with that.
1. Get your domestic duties done. Develop an evening routine, and make sure everyone in the family takes part. This will help you retain your sanity, happiness, and energy level, and teach other family members to respect others' boundaries.
2. Enlist help with meals. Cooking dinner every night can be a real grind. Cook more than your family will eat so that you can browse on leftovers some evenings, and teach your children how to cook -- they need to learn anyway.
3. Divvy up chores. Every single member of the family should contribute to household chores, as age allows. Try not to make chores gender-specific. Girls should know how to mow the lawn, and boys should know how to cook. These are basic life skills that they'll need as adults.
4. Communicate clearly. Clear communication is vital, because it's a time- and energy-saver. Don't assume that you know what someone means when they're assigning you a task. Ask questions, clarify, and challenge unrealistic deadlines.
5. Focus on what's important. Don't be a perfectionist, and don't perform menial
tasks that someone else can do more cheaply. Do first what's due first, try to resolve small items quickly, and don't spend too much time on low-priority items.
6. Transform your outlook about necessary tasks. If you dread something, you're likely to put it off -- which can be disastrous if that task is absolutely necessary. Do what you can to make it easier, but if you can't change the situation, then change your mind.
7. Don't procrastinate. Force yourself to complete your work quickly, even if you hate it or are afraid you'll have nothing to do later on. The reward is the freedom from the stress that not doing the work was causing you.
8. Work before play. Instead of doing the fun, easy, or trivial tasks first, do the hard ones. After you're done, you can read a book, take a long hot bath, watch the sunset, or whatever it is you love to do. Having a reward waiting can help you get it done faster, because you have something to look forward to.
Spending energy completing low-value tasks feels like a waste of time, but it's as necessary to mop the kitchen floor as it is to buy groceries or enjoy quality time with the family. Learn how to do your chores quickly and efficiently, and you can better enjoy the rest of your life.
© 2008 Laura Stack. Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations. Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces. She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004). Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M. To have Laura speak at your next event, call 303-471-7401. Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.
May 27, 2008 in Article, Efficiency, Energy, Getting things done, Life Balance, Personal productivity, Planning, Prioritizing, Procrastination, Productivity, Stress | Permalink | Comments (0) | TrackBack (0)
(NOTE: We're moving! The Productivity Pro(R) blog has moved to http://www.theproductivitypro.com/blog/. We will continue to post here through May as well. Please click on that link and subscribe to the new feed, or you won't receive posts after May.)
It may seem a tad paradoxical, but you can't be productive if you don't know how to relax. Leisure activities and relaxation like reading, talking, playing games, and other non-gadget pastimes can reduce your stress levels and increase your energy.
Want to learn more? Check out these tips!
1. Step off the merry-go-round. If you've recently undergone a particularly busy spell, you may be addicted to going full-throttle. When your mind's sick and tired of working, but your body can't stop, you need to slam on the brakes.
2. Understand that rest isn't a bad thing. You don't feel guilty about going to the bathroom, so why feel guilty about resting? While too much rest can cut into your productivity, an occasional break is necessary to top up your energy reserves.
3. Set aside some "me" time. Pamper yourself occasionally; it's okay to think about yourself and do something simply for the pleasure of it. It's not about being selfish; it's about self-care and energy replenishment.
4. Don't feel guilty when you play. When you're playing, don't dwell on what you could be doing instead. Be present in your play and enjoy yourself. After all, if you wait until all your work is done before you play, you'll never play.
5. Don't be a workaholic. If you're a workaholic, get help. Too much work can literally make you sick. You're likely to burn out, which can lead to depression, excessive physical and emotional stress, and a shortage of physical energy.
6. Learn to unwind. If you find yourself unable to relax after a stressful day, try progressive relaxation for 30 minutes. It quiets your mind, and it's particularly helpful if you suffer from insomnia.
7. Take regular vacations. Stress and leisure are inversely proportional: the less leisure time you build into your overall life, the more stress you'll experience -- and that translates into less energy. Take all the vacation time you're due.
8. Don't jam up vacations with work. Work and play are meant to be separate, so make sure they stay that way. A working vacation isn't a vacation -- it's work. The quality of a vacation isn't measured by the output, so leave your cell phone, Blackberry, and laptop at home.
Learn to take it easy to you can become more productive than ever. This might sound like something Zen, but the truth is that even seemingly quiet, relaxing uses of free time are energy-builders -- not energy drains.
© 2008 Laura Stack. Laura Stack is a personal productivity expert, author, and professional speaker who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training firm specializing in productivity improvement in high-stress organizations. Since 1992, Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces. She is the bestselling author of three works published by Broadway Books: The Exhaustion Cure (2008), Find More Time (2006) and Leave the Office Earlier (2004). Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco Systems, Sunoco, KPMG, Nationwide, and 3M. To have Laura speak at your next event, call 303-471-7401. Visit www.TheProductivityPro.com to sign up for her free monthly productivity newsletter.
May 15, 2008 in Article, Energy, Health, Life Balance, Personal productivity, Planning, Prioritizing, Stress, Wellness | Permalink | Comments (0) | TrackBack (0)
While working with Teresa Gavigan, one of my clients, on her office organization, we talked about the challenge she was having with an overly booked calendar and what to do about it. She had recently taken over another entire division and was splitting her time between the two groups, which were in two different buildings. She had ceded her calendar over to her assistant but hadn’t set any boundaries around what meetings to accept and what to decline. Her assistant was accepting meetings tentatively, which resulted in Teresa often being double and triple booked. She told me she frequently felt like she was “having a Lucy Ricardo moment” as she dashed over to one meeting, then over to the next, then back to the other, never wanting to let one or the other down.
After months of running around harried, she decided that was enough, she was the boss, and she didn’t have to be everywhere and be available at everyone’s beck and call. She decided to reduce the number of meetings she attended by delegating attendance at some and declining others. She scheduled a regular staff meeting every other week with one group not to exceed one hour and a monthly conference call with the second. To make up for the reduced group meeting time, she schedules monthly meeting with each of her direct reports to discuss planning items. All staff members can email or phone her with more immediate concerns. Additionally, she has a 30-minute “innovation” meeting once a month to discuss a specific topic of future interest to the organization that everyone comes prepared to discuss. With the boundaries she’s placed on her schedule, the regularly scheduled staff meetings and individual meetings, she feels much more in control and less like a “Lucy.” What have you done to regain control of your availability?
April 07, 2008 in Efficiency, Personal productivity, Planning, Prioritizing, Productivity, Productivity Tools, Technology, Time management | Permalink | Comments (0) | TrackBack (1)
We’ve all been there. There’s mail piled up on the corner of your desk. You have 37 unread e-mails. The phone is ringing (not that phone – the other phone). And you’ll be lucky if you can get through three of the fifteen items on your to-do list.
Oh – and you have four hours of meetings ahead of you.
It didn’t used to be this way. The world has changed in the last decade or so. Has your approach to time management changed with it?
If you find yourself stressed out and frustrated every time you try to hunker down and take control of your time, there’s a good chance that’s because you need a new way to think about time management. Don’t fall into the trap of trying to force yourself to work within a system that just isn’t compatible with the pace of your day or the nature of your work. Just like electronic organizers are perfect for some and others swear by paper planners, even the best time management system will fail if it doesn’t jive with the way you get through each day.
If you’re looking for a productivity system that is compatible with real life, consider 4-A Time Management. By focusing on four key elements of productivity you can create a flexible, customized productivity strategy that is compatible with the fast paced demands of today.
Activity. When there are 117 things that could be done next, how are we supposed to prioritize? In this new era of productivity, it is pretty much impossible to successfully schedule your day in advance. You might set out a clear list of objectives and a bulletproof timetable, but we all know that one unexpected phone call can cause the whole plan to collapse in on itself – priorities change, a crisis pops up, a deadline is moved up a week; these things happen.
Since you can’t plan for everything, it is important that you have a crystal clear understanding of what your priorities are. If something happens that is beyond your control and these priorities need to be adjusted – fine – but until then, you should have a game plan.
Evaluate your to-do list to see which tasks will yield the greatest benefit. The old A-B-C method probably won’t work if the flow of your day changes often. You need a new method of deciding where to spend your valuable time.
Think about the average amount of time that you can work uninterrupted. Which of your tasks will benefit most from that undivided attention? Which require a lot more or much less? Make a plan to work on the bigger, more time-intensive projects when you know you’re least likely to be disturbed. Save the little ones for those windows between meetings and phone calls when you won’t get much else done.
If one of your important projects is just too intimidating for you to ever make any headway, break it down into smaller, manageable steps. I guarantee that nine times out of ten, once you get started you’ll forget why you put it off for so long to begin with.
Availability. The best laid plans won’t stand a chance if you don’t find a way to control your availability. Your time is your most valuable asset. Don’t just give it away to anyone who asks! You’ll never have complete control over your availability, but it’s important to know how to carve out blocks of distraction-free time that is conducive to productivity.
Meetings are notorious for eating up massive blocks of time. Learn to say “no.” It’s pretty likely that you don’t need to be at all of the meetings that you’re attending. Can you send someone in your place? Ask for the minutes to be forwarded? Address the situation with a quick phone call? Evaluate whether the meetings you attend are really necessary.
When you’re not in those meetings, schedule time to work. In some jobs this is easier to do than others. It might just be a matter of shutting your office door and setting your phone to voicemail. Or working from home or heading to Starbucks with your laptop. You might need a clear signal for your co-workers, like using a do-not-disturb sign or putting on head phones when you need to work uninterrupted.
Whatever your solution – don’t abuse it. If you try to make yourself constantly unavailable, you will quickly find that others lose respect for your “I’m busy” signal.
Then you’re right back where you started, whether you’re up against an important deadline or not.
Accessibility. You’ve already decided that you aren’t going to give everyone around constant access to your time. The next step is to make sure that you have easy access to the information, tools, and resources you need to be productive.
Invest the time necessary to make sure the things you need on a regular basis are at your fingertips. Things you access frequently should be filed on your desktop in an organizer or in a drawer that’s at arm’s reach. Put the files you only use occasionally where they are accessible at your desk, but give the easiest access to those things that you reference regularly. Archive files you rarely need in the bottom drawers or in files away from your desk.
Perhaps the most important and overlooked thing you can do to get organized is to structure your electronic files. In an age where most files are electronic, it’s easy to lose them to the vacuum of cyber storage. File electronic documents similar to the way you would paper ones. Don’t just plop everything in “My Documents” or on your desktop and leave it for lost. Set up folders and sub folders that have intuitive titles that you’ll easily navigate. Use dates and enough detail in file names that you won’t have to open multiple documents when you’re looking for something specific. In short, do the initial work of saving the files in an organized manner to make referencing them an easy task.
Stopping to hunt for what you need not only wastes time, but it destroys your rhythm and forces you to break your concentration. It’s well worth it to organize as you go.
Attention. The most effective time management system in the world won’t do a thing to improve your productivity if you don’t focus on the task at hand. For many of us, the problem isn’t a lack of willpower; it’s having the restraint to refuse distractions.
This means closing Outlook when you’re not working on e-mail and trying to check it only a few times a day. Resist the urge to open messages as they come in. This also means letting the voicemail light stay on until you’ve finished what you’re doing. Treat your project time like an appointment with a coworker. Ignore the phone, the e-mail, and the urge to go get a cup of coffee.
Of course, avoiding email and the phone might be much easier than avoiding the distractions that come from coworkers. If you’ve already put your “do not disturb” signal in place, be it headphones or a closed office door, and you’re still being interrupted, it’s time to tactfully redirect the person distracting you.
Acknowledge the issue and let them know you’re in the thick of an important project. Ask if you may give them a call in an hour when they may have your undivided attention.
Just remember – it’s better to be like a postage stamp and stick with something all the way to the end than it is to be a butterfly that flits from task to task!
So forget managing your time – it can’t be managed. Manage yourself with these 4 A’s and you’ll increase the likelihood you’ll have a productive day.
Make it a productive day! ™
Have you ever considered that your biggest obstacle to finding more time might be YOU? The way you react to the world may be the reason you stay overwhelmed. To fix this you need to look at your behavior, habits, and choices, and then figure out which ones to adjust in order to support your desired direction in life. Here are a few tips that can help you do just that.
1. Control perfectionism. Realize that some things are good enough as they are. Instead of worrying about making things perfect, learn to leave well enough alone. Obsessing over small details can be deadly to your productivity.
2. Refuse requests when appropriate. You don't have to say "yes" to everything, whether that involves accepting extra work or baking brownies for a kid's party. Set boundaries about what you'll accept, and learn to say no to yourself, too.
3. Ask for help you need it. You're not a superhero; you can't do everything alone. Surround yourself with a team of helpers, and don't be afraid to delegate things that other people can do.
4. Avoid procrastinating. You know what you should be doing, so get out there and do it. If you put it off until tomorrow, you'll just end up working harder at the last minute -- and both your energy and quality of work will suffer.
5. Know and honor your energy levels throughout the day. Nobody has an unlimited supply of energy, so you'll have to learn how your personal energy levels ebb and flow in order to get through the day effectively.
6. Communicate clearly to avoid confusion and rework. Good interpersonal communication will help you reduce unnecessary problems and wasted time. Share information, state your expectations up front, and be specific.
7. Consistently meet and usually beat deadlines. If you get things done on time -- or preferably early -- you'll save yourself unnecessary stress, and your work will generally be of higher quality than if you waited until the last minute.
8. Focus on completing one task before getting distracted by another. When you turn your full attention to a task, your output is increased, you perform better, less rework is required, and your peace of mind is enhanced.
9. Maintain a positive attitude. Accept the responsibility for your own stress levels. While you can't control everything, you can look for the good in every experience, and learn to avoid "stinking thinking" in all its many forms.
10. Stop trying to please all the people all of the time. Stop caring so much about what other people think. Being a people-pleaser is a debilitating pattern of behavior that can cause stress and ruin the productive pursuit of your own goals. As singer Ricky Nelson once pointed out, "You can't please everyone, so you have to please yourself."
So take charge of your life. Learn to focus, stop beating around the bush, and don't be too proud to ask for and accept help if you need it. Most of all, kick the guilt habit. Guilt is a junk emotion that keeps you from unlocking your true potential. Stop "shoulding" on yourself, and get on with your life!
© 2008 Laura Stack. Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008. Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors. Contact her at www.TheProductivityPro.com.
March 18, 2008 in Article, Concentration, Efficiency, Getting things done, Planning, Prioritizing, Procrastination, Stress, Time management, Timewasters | Permalink | Comments (1) | TrackBack (0)
Without a plan, life just sort of happens to you. But with a plan, you'll make sure your daily activities support what you want to create next week, next month, next year…until, at the end of your days, your activities have contributed to creating and living a successful life. Your plans should be purposeful, so your life moves in the direction you desire, based on your ideal vision for yourself. These tips can help you get there.
1. Have a personal mission statement for your life. You need an essential, written document that helps you make decisions about the way you spend your time and evaluate your choices. This is who you are, and what you're all about.
2. Maintain a list of your life's goals and dreams. Take each dream and phrase it in the form of an objective statement -- and then make plans for its accomplishment, sooner rather than later.
3. Try to gain flexibility at work. Determine how the business of life and the game of work are going to fit together. Strive to create a lifestyle that's flexible, one in which your personal life works with your job and your job works with your life.
4. Keep effective to-do lists. Set everything down on paper (or on your computer screen) so things don't slip through the cracks.
5. Break larger projects into smaller ones. Big projects tend to get thrown over in favor of the little ones that are quickly done. To avoid leaving something on your list for months, break it into single steps that are easily accomplished.
6. Prepare for the next day the night before. It's easier to put together a plan early on and then execute it when the time comes, rather than create it from scratch right when you need it.
7. Plan for chaotic transitional periods during the day. Expect transitional times (such as from workday to evening) to take a little more effort than you expect. You can control the confusion, however, if you have a checklist to follow.
8. Prevent crises by preparing well in advance. You can't plan for everything, but there's a difference between a true emergency and a "crisis" created because you didn't do something before it was due. You'll be amazed at the level of calm you experience when you get things done before you need them.
9. Embrace flexibility and weather change. Things will change -- get used to it. There's no going back to the "good old days." In a storm, it's the trees than can bend who survive; the stiff ones break. Whatever you face, this too shall pass.
10. Continuously work to improve your efficiency and effectiveness. Don't expect to regain control of your time all at once! It takes effort and practice to get it right. The secret is to take it inch by inch, step by step.
The lesson here is to approach your life with a sense of structure. While you'll never be able to plan for everything, you should have systems on hand to help you create order from chaos when it occurs. You should also have a clear plan for your life's goals and dreams, so you'll be able to work toward them and accomplish them sooner. When you plan, you wake up each day with your marching orders. All you have to do is march!
© 2008 Laura Stack. Laura Stack is a personal productivity expert, professional speaker, and author who helps busy workers Leave the Office Earlier® with Maximum Results in Minimum Time™. She is the president of The Productivity Pro®, Inc., a time management training company in Denver, Colorado, that caters to high-stress industries. Laura’s newest productivity book, The Exhaustion Cure (Broadway Books), hits bookstores in May 2008. Laura is a spokesperson for Microsoft, 3M, and Day-Timers®, Inc and has been featured on the CBS Early Show, CNN, and the New York Times. Her clients include Cisco, Sunoco, KPMG, Nationwide, and MolsonCoors. Contact her at www.TheProductivityPro.com.
March 10, 2008 in Article, Getting things done, Life Balance, Personal productivity, Planning, Prioritizing, Procrastination, Stress, Time management | Permalink | Comments (1) | TrackBack (0)
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